Terms of Services
1. Purpose
These general conditions of sale, provided by TERIAURA, which the buyer (henceforth the Client) acknowledges they have become aware of and accepted at the time of placing the order, whatever its tangible form, define their mutual rights and obligations in the framework of sales made on the website. Without the mandatory written consent of TERIAURA, no agreement may derogate from the present ones.
2. Offer and Pricing
The offer of products is limited to the provided list of countries in which TERIAURA has undertaken to deliver. The prices and products indicated are understood to be in Hong Kong Dollar (HK$) and any discounts in effect, with the exception of cases of participation in the sending costs (carriage, wrapping and packaging of the parcel) the fixed rate of which is clearly specified to the Client on the order form and before validation of the order as a supplement to the price of the products.
Any request for modification of the incoterms will be subject to the express and written consent of our services which are fully within their rights to refuse said requests following our commitments.
3. Products
The products are those indicated as sold and shipped by TERIAURA. Photographs of the products are not contractual. The products remain the full property of TERIAURA until the complete collection of the sales price. The products are offered within the limit of stocks available. In the event of prolonged or final unavailability, TERIAURA reserves the right to cancel the order or propose to the Client a product of identical or greater value.
4. The Order
Before any validation of his or her basket, the Client will be warned that the validation of the order incurs an obligation of payment by clicking on the button “I confirm my order with obligation of payment”
After confirmation of the contents of his or her order, he/she makes a final validation of the transaction by the choice of his/her method of payment and the payment of the sum of the order in its entirety.
If the corresponding field has been correctly filled in, the Client shall then receive an e-mail including a summary of his/her order and its shipping along with the subject of the contract, its contents, price and date. This receipt represents the final step of formalization of the electronic sales contract between TERIAURA and the Client, until receipt of his/her invoice in the parcel.
5. Payment
Payment for the purchases is carried out in Hong Kong Dollar (HK$), Reminbi (RMB), US Dollar (US$) or Japanese Yan (JP￥). TERIAURA expressly requires the Client to observe the payment deadlines that are expressly indicated to him/her at the time of the order. They are mandatory and in the event of failure to pay the outstanding balance by the due date, the debtor Client will be liable, in addition to this balance, for a late penalty based on the rate of interest, at that date, practised by the HKAB increased by 10 points and a compensation fee equivalent to 20% of the unpaid balance. This penalty is due automatically, following the formal notice, and due to the fact alone of the failure to observe the expiry date by the debtor; this besides a compensation fee for recovery costs, case fees, and legal fees. TERIAURA offers two payment solutions:
- Payment by bank card: TERIAURA only accepts bank cards bearing the logos VISA or MASTERCARD.
- WeChat Pay: For more information, the client is kindly requested to visit the WeChat website.
- AliPay: For more information, the client is kindly requested to visit the AliPay website.
Shipment fees are applied based on shipping fee information listed in individual product page.
6. Delivery
Delivery can only take place if the Client is up-to-date of his/her obligations towards TERIAURA. TERIAURA undertakes to do everything in its power to ensure the articles ordered can be shipped within the shortest possible time after signing the contract, within the limits of the legal national time period in effect in the country of delivery. In the event of TERIAURA failing to observe this time period, the Client has the option to alter or cancel his/her order on written request to the Customer Service. It is the responsibility of the Client to keep any evidence of his/her request (e-mail or mail with acknowledgement of receipt.) Any delay in delivery caused by a case of force majeure permits us to suspend or extend the agreed time periods, without this giving rise to any compensation whatsoever for the benefit of the Client. TERIAURA is responsible for the effective delivery of the products to the Client in the within the limits of the countries where delivery is offered. Transfer of ownership of the products takes place when the Client, or a third party other than the carrier and appointed by the Client, takes physical possession of the goods.
7. Right of cancellation
a) Returns policy
Within the 7 days following the day after the Client has received the order, he/she has a right of cancellation without having to provide any reason, or pay any penalty. The right of cancellation is also applicable to sale products. Any product returned damaged, used, incomplete or soiled is excluded from the benefit of the cancellation and cannot be a subject of a refund or exchange.
b) Means of exercising
To exercise his/her right of cancellation, the Client is kindly asked to return by visiting order detail page. The Client can compose a similar unambiguous statement along with the order number, the list of the products that the Client wishes to return in order to determine the sum that will be refunded to him/her). The burden of proof of the exercise of the right of cancellation rests devolves to the Client.
The Client pays for the return costs.
c) Refund procedure
In the event of the entire order being returned, TERIAURA shall refund to the Client costs minus the initial delivery costs.
TERIAURA undertakes to provide a full refund of a product (or products) returned within the 14 days following their physical receipt or the receipt of an effective proof of their sending by the Client, the retained date being the first of these facts (as postmarked).This refund shall use the same method of payment as that chosen by the Client for the initial transaction, unless the Client expressly assents to a different means; in any case this refund shall not give rise to any additional costs for the Client.
8. Consumer guarantees
a) TERIAURA commercial warranty
This warranty is not combined with said legal guarantees and does not replace them.
Each TERIAURA jewelry is sold with its warranty.
TERIAURA jewels are covered by an international warranty, which is effective from the date of purchase.
All jewellery has a one year warranty validity.
This warranty covers the free repair or replacement of any part which shows a manufacturing defect. The guarantee doesn’t apply to normal wear and tear including abuse of the product.
Depending on the degree of damage to the warranted product, the feasibility and the availability of replacement parts, it will either be repaired or replaced. If a jewel cannot be repaired nor replaced (out of stock) then we will offer a selection of other jewels of the same value: the replacement will only be effective after the customer has agreed on it. This warranty service is free of charge.
The warranty doesn’t apply in case of absence of proof of purchase, of expired period of guarantee, nor in case of normal wear and tear including abuse of the product (ex: use of perfume on the pearls, exposure to excess humidity…).
If a piece is not covered by the terms of TERIAURA warranty policy, we may offer a repair service at a charge. Please note that a defective piece can only be repaired if:
- The repair is feasible - it must be possible to bring the product back to his original pristine condition
- Spare parts are still available
- The jewel is still on production (in case the jewel cannot be repaired and needs replacement)
The cost of repair will depend on reference and kind of work requested. These charges may be subject to change. In any event, TERIAURA will perform the repair when the customer has approved by e-mail the cost of such repair.
In any case, the Client is responsible for freight charges back to TERIAURA.
Warranty return product procedure
Step 1: Please send before an email to After Sales Service: contact@TERIAURA.com
Step 2: When you receive an email back, you will be able to send your defect product together with its fill in warranty or proof of purchase to the following mail address:
TERIAURA – Pearls
Rm14,
Chung Fung Commercial Building,
12 Canton Road,
Tsim Sha Tsui, Kowloon, Hong Kong
When we will receive your product, we will contact you by email. Then we will examine the item and repair or replace it if the defect is covered by the TERIAURA guarantee (manufacturing defect). We will send it back via registered mail within 3 weeks after receipt date.
9. Information Technology and Liberties / Personal Data
The personal data given by the Client, and requested by TERIAURA, responsible for processing are necessary for the placement of the order, for after sales processing, for the commercial management of the Client file, for the relevance of the offers proposed and the quality of commercial relations. TERIAURA wishes to recall its undertaking to scrupulously respect the confidence granted by each Client regarding the serious and proper management of his/her personal data: the Client thus enjoys a right of access and correction of personal data concerning them, and of opposition to the processing thereof. By way of TERIAURA, the Client can be caused to receive proposals from other enterprises, or also be informed of the offers by telephone or mail. The Client has the option to exercise these rights by e-mail or mail, citing his/her surname(s), first name(s), full address, and where applicable his/her client number. The Client also has the option to be entered on a telephone opt-out list to stop receiving commercial calls from third-party companies with which he/she has no commercial connection.
10. Responsibility
TERIAURA is responsible for the proper execution of the obligations resulting from all the steps necessary for the signing of the distance sales contract. However, TERIAURA shall in no case be held responsible, in full or in part, if it provides evidence that the failure to discharge its obligations is attributable either to the consumer, or to a service provider, or to an unpredictable and insurmountable deed of a third-party to the contract, or in cases of force majeure.
11. Cookies / Information Technology risks / Hypertext links
For requirements of statistics, display, access and safety, TERIAURA uses cookies. These are small text files stored on your hard disk in order to register technical browsing data. The user may prevent registration of these cookies by configuring his/her computer in this way. The Client expressly states that he/she knows and accepts the features specific to the computer and telecommunications network. The website may offer links to other Internet sites or other resources available on the Internet. TERIAURA does not possess any means of monitoring connected sites. In this respect, it cannot be answerable for the availability of these external sites or sources, and in particular the information, products or services offered.
12. Intellectual Property
In accordance with the laws and regulations governing intellectual property, all logos, brands, drawings, models, domain names, catalogues, documentation or promotional items etc. are the exclusive property of TERIAURA. The reproduction or use of all or part of these elements is prohibited under penalty of prosecution and only permitted for the exclusive purposes of information for a personal and private use. All reproductions or use of copies made for other purposes are expressly prohibited. Any other use constitutes an infringement and shall be punished under the Intellectual Property Code, excepting prior and written permission of TERIAURA.
13. Modification of the General Conditions of Sale
TERIAURA reserves the right to modify or adapt these general conditions of sale at any time. They shall be applicable as soon as they are made available. The general conditions of sale in effect on the day of placement of the order and according to the last date of updating shall be applicable only to sales made subsequently to the modifications. In a situation where one of the terms of the general conditions of sale is considered illegal or unenforceable by a judicial decision, the other provisions remain in effect.
14. Applicable Law / Amiable Resolution
This contract is subject to the regulations on territorial and legislative competences in effect in the framework of a contract for the distance sale of goods on the Internet between a professional and a consumer. In the event of a dispute, the Parties must as a matter of priority work together to find an amiable solution, by way of any alternative method of dispute resolution available to them.